We do NOT ship to APO/FPO addresses.
Currently, we ship worldwide.

• We offer free global shipping via FedEx / DHL / UPS.
• Order processing in 1-3 days.
• Order now to receive in 5-7 days.

ADDITIONAL SHIPPING INFO

• We use FedEx, DHL, or UPS's Priority service for deliveries to the Rest of World.
• We prepay all customs duties and taxes.
• All orders must be signed for upon delivery.
• We ship all orders from our Hong Kong SAR warehouse, due to no tariff charge compared to Japan. Our Hong Kong warehouse is located at:  100 Texaco Rd, Tsuen Wan, Hong Kong.
  

Shipping rates:

We offer free shipping on all orders.

Shipping Status:

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number.

If you do not receive a shipping confirmation email immediately, rest assured! We are aware of the delivery date or date range provided at checkout, and we will ensure the items are delivered within that timeframe.

Order changes:

If you need to make any changes to your order, please contact us right away. Please note that custom and pre-ordered items cannot be swapped for other designs.

The products never arrived:

If your tracking number indicates that your order has been delivered, but you have not received your item(s), please email us at contact@ginzawatch.jp. After verifying this information, we may or may not request you to return the item(s) to us. Rest assured, we will process your refund immediately.

Item not received:

If you have successfully placed an order but still haven't received it, even though the tracking status shows it as delivered, we recommend that you first contact the courier to locate your shipment. If the problem persists, please email us at contact@ginzawatch.jp.

Tax and shipping charges are calculated at the checkout stage.

For additional inquiries:

If you have any further questions, please feel free to contact our customer service at:

Phone: (+81) 80-7597-7053
Email: contact@ginzawatch.jp