Shipping Availability

• We offer worldwide shipping, excluding APO/FPO addresses.

Free Global Shipping

• Enjoy complimentary shipping via FedEx, DHL, or UPS.
• Orders are processed within 1-3 days.
• Expect delivery in 5-7 days.

Additional Shipping Details

• For the Rest of World, we utilize FedEx, DHL, or UPS Priority service.
• We cover all customs duties and taxes.
• All deliveries require a signature upon receipt.
• Orders are dispatched from our Hong Kong SAR warehouse at 100 Texaco Rd, Tsuen Wan, Hong Kong to benefit from no tariff charges compared to Japan.

Shipping Rates

• All orders come with free shipping.

Shipping Status and Tracking

• Receive a shipping confirmation email with a tracking number once your order is dispatched.
• If the shipping confirmation email is delayed, your order will still be delivered within the specified timeframe at checkout.

Order Modifications

• For changes to your order, contact us immediately. Note: Custom and pre-ordered items cannot be exchanged for different designs.

Issues with Delivery

• If the tracking shows your order as delivered but you haven't received it, first contact the courier.
• If unresolved, email us at contact@ginzawatch.jp for assistance.

Non-Received Items

• If your order is marked delivered but not received, email us at contact@ginzawatch.jp. We will verify and process a refund if necessary.

Taxes and Shipping Charges

• Calculated during the checkout process.

Need Help? Contact Us!

• For any further inquiries, reach out to our customer service:
  • Phone: +81 80-7963-7533
  • Email: contact@ginzawatch.jp