Ginza Watches Japan Return & Refund Guidelines

14-Day Return Policy

• You have 14 days from the date of receipt to initiate a return.
• Returns are valid for:
  • Incorrect items received.
  • Items damaged upon arrival.

Return Conditions

• Items must be returned in their original condition: unworn/unused, with tags, and in original packaging.
• Proof of purchase required.
• Start your return process by contacting us at contact@ginzawatch.jp.
• Approved returns will receive a return shipping label and instructions. Unauthorized returns are not accepted.

Need Help with Returns?

• Reach out to us at contact@ginzawatch.jp.

Return Methods

• Returns are accepted by mail.

Restocking Fee

• There is no restocking fee.

Acceptable Product Conditions for Return

• Only new products are eligible for returns.

Specific Return & Refund Circumstances

1. Wrong Product Received

   • Contact us with photos at contact@ginzawatch.jp.
   • We'll provide a return label and send a replacement upon receipt.

2. Exchange Requests

   • Applicable for defective, damaged, or size issues.
   • Initiate an exchange by contacting us with your order number and details.

3. Damaged Upon Arrival

   • Email us with photos and details of the damage.
   • We process refunds promptly after verification.

4. Post-Use Damage

   • Our 2-year warranty covers repairs for post-use damage.
   • Contact us and return the watch for repair.

5. Change of Mind

   • No refunds for change of mind.
   • Free exchanges are offered. Refer to our Returns Policy page.

6. Incorrect Product

   • If incorrect upon arrival, email us with details.
   • Choose between correct product replacement or a refund.
   • Return shipping is covered by us.

7. Order Cancellation

   • Contact us immediately for cancellations.
   • Cancellations are subject to order processing status.

Refund Process

• Refunds are issued post-inspection of the returned item.
• Allow up to 4 days for the refund to reflect in your bank account.
• Customer satisfaction is our priority.

Refund Status

• If your refund is delayed, please:
  • Check your bank account.
  • Contact your credit card company and bank.
  • Still unresolved? Contact us at contact@ginzawatch.jp.

Liability

• Ginza Watches Japan is not liable for items lost during return shipping.

Further Inquiries

• Contact our customer service:
  • Phone: +81 80-7963-7533
  • Email: contact@ginzawatch.jp