Ginza Watches Japan Refund Policy Overview

14-Day Refund Policy

• Request a refund within 14 days of receiving your item.
• Refund eligibility criteria:
  • Incorrect product received.
  • Item damaged on arrival.

Refund Requirements

• Items must be returned in original, unworn/unused condition, with tags and original packaging.
• Receipt or proof of purchase is necessary.

Initiating a Refund

• Start the process by contacting us at contact@ginzawatch.jp.
• Accepted returns receive a return shipping label and instructions.
• Unauthorized returned items will be rejected.

Questions About Refunds?

• Contact us at contact@ginzawatch.jp.

Return Method for Refunds

• Via mail.

Restocking Fee

• No restocking fee is applied.

Product Condition for Refund Eligibility

• Only new items qualify for refunds.

Detailed Refund Situations

1. Incorrect Product

   • Contact us with product photos at contact@ginzawatch.jp for a return label.
   • Replacement shipped upon receipt of the wrong item.

2. Exchanges

   • Offered for defective/damaged items or size issues.
   • Begin an exchange by providing order details via email.

3. Damaged Upon Arrival

   • Email us with photos and damage details.
   • Refunds processed after verification.

4. Breakage Post-Usage

   • Covered under our 2-year warranty.
   • Email us the details and return the item for repair.

5. Change of Mind

   • No refunds for change of mind, only free exchanges.
   • Refer to our Returns Policy for exchange details.

6. Incorrect Product on Arrival

   • Report with photos and explanation via email.
   • Choose replacement or refund. Return shipping covered by us.

7. Order Cancellation

   • Contact us immediately for cancellations.
   • Cancellations depend on order processing status.

Refund Processing

• Refunds issued after inspection of the returned product.
• Processing time up to 4 days to reflect in your account.
• We prioritize customer satisfaction.

Checking Refund Status

• Not received a refund yet? Check with your bank and credit card company.
• Still unresolved? Contact us at contact@ginzawatch.jp.

Liability Note

• We are not liable for items lost during return shipping.

Need More Information?

• Reach our customer service:
  • Phone: (+81) 80-7963-7533
  • Email: contact@ginzawatch.jp