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25% OFF BLACK FRIDAY SALE | Free Global Express Shipping | 14-Day Return Policy | Authenticity Guaranteed | 2-Year Warranty | Best Prices Guaranteed

25% OFF BLACK FRIDAY SALE | Free Global Express Shipping | 14-Day Return Policy | Authenticity Guaranteed | 2-Year Warranty | Best Prices Guaranteed

25% OFF BLACK FRIDAY SALE | Free Global Express Shipping | 14-Day Return Policy | Authenticity Guaranteed | 2-Year Warranty | Best Prices Guaranteed

25% OFF BLACK FRIDAY SALE | Free Global Express Shipping | 14-Day Return Policy | Authenticity Guaranteed | 2-Year Warranty | Best Prices Guaranteed


2-Year Warranty

Warranties

Ginza Watches Japan is dedicated to supplying high-quality watches at an affordable price. Unless otherwise stated, any watch purchased or serviced through Ginza Watches is protected by our 2-Year Limited Warranty. 

Timepieces sold by Ginza Watches Japan are warrantied for 2 years from the date of purchase (the “Date of Purchase”). The Date of Purchase is defined as the date on the bill-of-sale, sales receipt, or any dated document designated by Ginza Watches as proof-of-purchase.

If a problem arises with a warrantied product within the 2 years period following the delivery of your watch, Ginza Watches Japan will repair or replace any damaged parts and/or correct the repair execution at its sole discretion.


What Is Covered

  1. Movement failure
  2. Crystal scratches or breaks
  3. Case or bezel damage
  4. Broken stem crown or clasp
  5. Water damage to water-resistant watches
  6. Strap replacement for rips or tears
  7. Battery replacement
  8. Shipping for repairs


What Is Not Covered

Conditions apply to the Ginza Watches Japan 2 year limited service warranty. The repair warranty does not cover parts that Ginza Watches did not service. Third-party performance of service, opening of a product, or addition of parts other than strap or bracelet components will void the Ginza Watches 2 year limited warranty. Ginza Watches will, at its sole discretion, determine the applicability of its warranty to each timepiece for which a warranty claim is lodged. 

 

How to Claim Service

Submit a claim to contact@ginzawatch.jp, and our team will reach out. 

Watch service repair time can vary depending on the watch brand and the specific service matter. Usually, warranty service repairs require 8 to 12 weeks. When a watch service is completed, a shipping tracking number will be emailed to the owner.