Ginza Watches Japan is dedicated to supplying high-quality watches at an affordable price. Unless otherwise stated, any watch purchased or serviced through Ginza Watches is protected by our 2-Year Limited Warranty.
Timepieces sold by Ginza Watches Japan are warrantied for 2 years from the date of purchase (the “Date of Purchase”). The Date of Purchase is defined as the date on the bill-of-sale, sales receipt, or any dated document designated by Ginza Watches as proof-of-purchase.
If a problem arises with a warrantied product within the 2 years period following the delivery of your watch, Ginza Watches Japan will repair or replace any damaged parts and/or correct the repair execution at its sole discretion.
Conditions apply to the Ginza Watches Japan 2 year limited service warranty. The repair warranty does not cover parts that Ginza Watches did not service. Third-party performance of service, opening of a product, or addition of parts other than strap or bracelet components will void the Ginza Watches 2 year limited warranty. Ginza Watches will, at its sole discretion, determine the applicability of its warranty to each timepiece for which a warranty claim is lodged.
Submit a claim to firstname.lastname@example.org, and our team will reach out.
Watch service repair time can vary depending on the watch brand and the specific service matter. Usually, warranty service repairs require 8 to 12 weeks. When a watch service is completed, a shipping tracking number will be emailed to the owner.